Free In-Store Pickup
Hassle Free Returns
Customer Support, 7 Days A Week
We Service What We Sell

Returns

100% Satisfaction Guarantee

 

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the product within 30 days and we'll replace it, give you a refund, or in-store credit. Please read below for more details.

  • Returns eligible for 30 days after purchase, with an original receipt and/or proof of purchase.
  • All returned items must be in its original unused condition and packaging.
  • Several types of goods are exempt from being returned, including sale items, gift cards and perishable goods.
  • When the circumstances deem it necessary, we reserve the right to authorize partial refunds. All returns are at our sole discretion.

 

3 Ways To Return Products:

 

Free Returns

Pre-Paid Shipping Labels

Choose Your Own Carrier

Products can be brought into an Alpine Cycles store location to start the return process.

Contact Us and we will provide a Pre-Paid Shipping Label. Return shipping costs will be deducted from refunds.

Follow the return process below, and ship out your package only when instructed.

 

Return Process

 

To initiate the return, refund, or exchange of any products, please Contact Us at your earliest convenience. Please provide a receipt and/or proof of purchase, along with photographs and/or videos that clearly illustrate any product defects, mistakes in processing, or other issues.   

Once an inquiry is sent, a customer service representative will reply and explore the available options to address any issues with your order.

Refunds may be made in gift cards or directly towards your credit card or original method of payment. Under most circumstances, you will be given a choice between these two, as well as clearly told the value of any gift card or refund. If we issue a refund to the original method of payment, a credit will be automatically applied within a few days.

For return shipping, we recommend using a trackable shipping service and/or purchasing shipping insurance. We can not guarantee that we will receive your returned item. You will be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable.

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Free In-Store Pickup
Hassle Free Returns
Customer Support, 7 Days A Week
We Service What We Sell